Your order
You will receive an order confirmation after checkout. For made-to-order, bespoke or personalised work, the Maison may contact you to confirm specifications before production begins.
Delivery & Returns
Delivery & Returns
Every CHÔHANÉ order is prepared with discretion and kept clearly communicated from confirmation to arrival.
Timing
Preparation and production timing can vary by creation. The applicable estimate appears with the product or is confirmed by the CHÔHANÉ Concierge. We will contact you if a material change affects that estimate.
Secure arrival
Orders are carefully presented and sent using a tracked service appropriate to the destination. Signature confirmation is requested where available. Tracking details are shared once the order is dispatched.
A considered process
Standard, non-personalised items may be requested for return within 30 days of receipt, subject to the Refund Policy. Items must be unworn, unused and returned with their original presentation and proof of purchase.
Created for you
Made-to-order, bespoke, resized, engraved and otherwise personalised creations may not be eligible for change-of-mind return. This does not affect your statutory rights if an item is faulty or not as described.
Return authorisation
Contact the CHÔHANÉ Concierge before sending any item. If accepted, we will provide the correct return address and instructions. Unauthorised returns cannot be received safely.
We remain with you.
Questions about delivery, duties, presentation or returns are handled privately by the CHÔHANÉ Concierge.
Contact the Concierge